Earnings, payments and withdrawals
Understanding your earnings
When and how you get paid for Axle events
Here’s how earning and payment work with Axle events: You earn £1 for every kWh your battery exports during a grid event. We credit your account after...
Why is my payment different from the export I can see?
If the amount we paid you for an event does not quite match the export figure you can see in your battery app or with your energy supplier, there is a...
Will taking part in Axle events affect my bill?
For most people, taking part in an Axle event has little to no effect on their day-to-day energy bill, and anything small is outweighed by what you ea...
Getting your money out
When a payment's missing
My monthly top-up hasn’t arrived
Your guaranteed £10 minimum is topped up on the 4th of each month, and it starts after your first full calendar month with Axle. So if you joined part...
My event earnings look wrong
If the amount you earned for an event doesn’t match what you expected, the most common reason is where the reading comes from. We measure your export ...
No data showing for an event
Occasionally you may see there is no export data available for an event in your Axle account, when your smart meter or battery app says otherwise. The...
I’ve withdrawn but haven’t been paid yet
If you’ve requested a withdrawal from your Balance tab and the money hasn’t reached your bank yet, please be patient as it usually takes a few days to...