No data showing for an event

Occasionally you may see there is no export data available for an event in your Axle account, when your smart meter or battery app says otherwise. There are a few possible reasons, and it can take a little detective work to pin down the exact cause.

• The data may still be on its way. It can take us a few days to gather meter data after an event, so a missing figure sometimes just needs a little time.

• It may be to do with your export MPAN. In some cases we can’t pick up your export data because of how your export MPAN is set up, or because you don’t have one.

If you exported during the event window but the data hasn’t reached us, get in touch with a screenshot from your smart meter readings and we'll look into it.