Events and your battery
Before & during an event
How you’ll know an event is happening
We’ll always email you the day before a grid event, so you have plenty of notice. You can also see upcoming events on your account page. There’s no fi...
Exporting manually during an event
We always send commands to tell your battery to export automatically during a scheduled Axle event, but sometimes these commands fail to land. If you...
When something's gone wrong
My battery didn’t discharge or export during an event
During an event we send a command to every enrolled battery asking it to export. Occasionally that command doesn’t land, and the battery doesn't expor...
My settings weren’t restored after an event
During an event we save your existing battery settings, switch your battery to export, then put your original settings back afterwards. It can take up...
Why wasn’t I included in an event?
We typically run 3 -6 events per month, and not every event includes everyone. Some are regional, so only batteries in certain areas take part. You ca...