Trouble uploading your bill

We ask for a recent electricity bill during sign-up so we can pull a few details we need to register your battery on the energy markets, including your address, postcode and MPAN. We don’t store the bill itself.

If the upload won’t go through, try this:

• Upload just the relevant pages. You only need the pages that show your account details and your import MPAN, so try uploading those on their own.

• Send it to us instead. If it still won’t upload, get in touch with a copy of your bill and we’ll add the details for you.

For more on what an MPAN is and where to find it, see Your MPAN and what we need it for.