GivEnergy Premium is included with Axle
If you have a GivEnergy battery, your GivEnergy Premium subscription is included as part of joining Axle. We cover the cost on your behalf, so you don’t need to subscribe to Premium separately, and you won’t be charged for it. If you already have a paid subscription set up to GivEnery Premium, feel free to cancel it.
If Premium isn’t showing on your GivEnergy account, or you’re being prompted to subscribe and pay for it, there's a couple of solutions to try.
Reconnect your device
You can usually trigger your free Premium access like this:
Log in to your Axle account
Go to Account then Devices
Select Reconnect Device
This usually restores Premium access straight away.
Ensure you're the registered system owner
If Premium access is still missing from your GivEnergy account after reconnecting, please check you are registered as the system owner in your GivEnergy account and not a delegate user.
Some installers set customers up with delegate accounts, but these can't be connected to third-party programmes like Axle. Your installer needs to change your account to be the system owner, and then Premium access should pull through after reconnecting your device.
If Premium is still missing after trying the above, get in touch and we’ll look into it.